FAQ

Who are you?
Glad to meet you! We are BloomyMama.com. Our mission is to offer high-quality products for families, all in one place. We believe everyone deserves access to safe, reliable, and innovative products at prices that bring joy, without compromising on quality.

What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as your order is processed. During periods of high order volumes, shipments may be delayed by a couple of days, so please allow extra transit time for delivery. If there’s a significant delay, we’ll contact you via email or phone.

Typical delivery times to the U.S. range between 2-21 business days, but please check our shipping policies for the most up-to-date information.

How can I track my package?
Once your package has been shipped, a tracking number will appear on your order details. You’ll receive an email with this tracking number, which you can use to track your package on the shipping carrier’s website (such as UPS, USPS) or on universal tracking websites like 17track.net.

What happens if the estimated delivery time has passed and I still haven’t received my order?
If the estimated delivery time has passed, please contact us as soon as possible with your order number, and we’ll work to expedite the process. You can reach us at info@bloomymama.com or via our Contact Us page.

What do I do if my product arrived damaged?
If your product arrived damaged, please take a picture of the item and email it to us at info@bloomymama.com within 48 hours of receiving your order. We’ll assist you with a replacement for any items damaged during shipping.

Can I return my product for a refund?
Absolutely! We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

To start a return, you can contact us at info@bloomymama.com or through our Contact Us page. Refunds are processed as soon as the returned item is received at our warehouse.